For many of the students, their AF Bostäder apartment is the first home of their own. Feeling secure is crucial for the experience of student housing – and a top priority for AF Bostäder.
“Everyone wants to feel safe and secure in their home, especially when you move away from home for the first time,” says Rose-Marie Stolpe, ex. Property Manager at AF Bostäder. “Security and safety have been identified In our management by objectives work as a fundamental need among our tenants.”
For AF Bostäder, the company’s caretakers have the most important role for security. They are not only involved in the practical aspects of the housing areas, but are also a regular service contact for the company’s customers.
“The caretakers look after our customers from the time they move in to the time they move out, dealing with everything from inspections, defect reports and repairs to tricky questions,” says Rose-Marie Stolpe. “They are out in the housing areas every day and meet our tenants on a daily basis. We do a lot to strengthen relations between caretakers and tenants, and 90 % of the tenants recognise their caretakers. The caretakers get high marks in our customer satisfaction survey “Nöjd Studbo” (SKI) and are among the most appreciated in the student housing sector.”
The pleasant nature of the housing areas is also a factor for security. Outdoor and indoor environments are planned to encourage activities and socialising. The architecture and lighting contribute to the feeling of wellbeing and security, as does the high standard of internal and external upkeep.
“Our housing areas are always to be clean and tidy,” says Rose-Marie Stolpe. “We have good procedures to ensure a high standard of property upkeep that supports comfort and wellbeing. These services and facilities include cleaning, special places for signs and notices, regular clearance of vegetation, trimming of hedges and shrubs, and rapid countermeasures against pests. Stairwells and corridors are to be kept free of junk – mainly for fire safety, but also because a clean and tidy environment contributes to a sense of security.”
All properties have smart and simple perimeter protection. No one gets in without an electronic tag from AF Bostäder, and the tags have different security levels, so you can only enter the stairwells and laundry rooms where you live.
“We also have good cooperation with Securitas. They act as our out-of-hours on-call service for the properties, and carry out patrols at night. They are proactive if something needs to be improved, they act as guards at major events and turn out when there is a disturbance – for example, if someone has a very loud party,” concludes Rose-Marie Stolpe.